Last updated ยท September 29, 2026
This policy explains what happens to your money when a booking is canceled, missed, or changed. Each detailer sets their own cancellation and no-show rules, and you see them on the booking page before you pay.
Card bookings are paid in full when you book, through our payment processor, Stripe. Your total is the service price, any add-ons, any travel charge, and Drip's booking fee, all shown before you confirm. Refunds go back to your original payment method, and your bank usually shows them within 5 to 10 business days.
Some detailers also accept cash. For cash bookings you pay the detailer directly at the appointment. Drip doesn't charge your card and no booking fee applies.
If your detailer arrives and you're not available, they can mark the booking as a no-show once the appointment time has started. The detailer keeps their no-show fee (shown before you pay) and Drip keeps its booking fee. The rest of the service price is refunded.
If your detailer cancels for any reason, you get a full refund, including the booking fee.
If the job turns out smaller than booked, your detailer can lower the price and the difference is refunded to you automatically. If it needs more work, the detailer sends a request in the app and you're only charged the extra if you approve it.
Not happy with the work? Contact us within 48 hours of the appointment with your booking details and photos. We review every request and may arrange a partial or full refund, store credit, or a redo with the detailer.
Drip adds a booking fee to card bookings, based on the service total:
Tips are optional and go 100% to your detailer. Card tips are sent to the detailer right away, so they can't be refunded. Please double check the amount before sending.
Email dripdetailing.support@gmail.com with your booking date and detailer name. We usually reply within 2 business days.